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Call to speak with a Licensed Sales Agent

1-833-522-0922

Hours: M-F 7am-6pm CT; Sat 9am-2pm CT

Privacy Policy for California Residents

Effective: May 28, 2020

This Privacy Policy for California Residents (“CCPA Privacy Policy”) applies to Tiburon, Insurance Services or one of its affiliates or subsidiaries (Tiburon,” “we,” “us,” or “our”) processing of personal information of California residents to the extent the information is subject to the California Consumer Privacy Act of 2018 (“CCPA”). This CCPA Privacy Policy does not apply to personal information collected pursuant to: (i) the Gramm-Leach-Bliley Act and its implementing regulations or the California Financial Information Privacy Act; or (ii) certain medical and health information covered by HIPAA. This CCPA Privacy Policy supplements and does not replace our website Privacy Policy and Terms and Conditions.

Categories of Personal Information We Collect, Use, or Disclose

Tiburon collects information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“Personal Information”).

In general, within the last twelve (12) months Tiburon has collected consumers’ Personal Information so we can provide you with products and services and satisfy our legal obligations. Further, we share consumers’ Personal Information with other businesses who provide services to us, and with government agencies and regulators so that we can provide our products and services to consumers. We may also share a consumer’s Personal Information with our affiliates or in the event of a business transfer. Additional detail on how Tiburon processes Personal Information of consumers is set forth below.

Category of Personal Information

Identifiers

  • Examples: Real name, postal address, email ‎address, Social Security number, ‎driver’s license number, or other similar ‎identifiers. ‎In addition, through online facilities or services, (e.g., our website) we collect the following identifiers: Internet Protocol address.
  • Categories of Sources of Personal Information: Directly from you, for example when you fill out an application or file a claim, from your transactions with us, and from third parties that interact with us in connection with the products and/or services we provide as permitted by law, as well as our service providers.

    As a result of your use of our website or other online services, and from third parties such as website analytics providers.

  • Business or Commercial Purpose(s) for which Used: We use this Personal Information for performance of our services and for our business operations as required or permitted by law. For example:
    • Providing you with the services that you request, such as by completing transactions, processing registration, ‎processing claims, or processing your application for one of our products, or
    • Communicating with you, for example to respond to inquiries, or
    • To respond to law enforcement requests and as required by applicable law, court order, or local, state, or federal government regulations.‎

    We use this information to provide services to you and to maintain our website or other online services, such as:

    • To help maintain the safety, security, and integrity of our website, information systems, databases and other ‎technology assets, or
    • To personalize the website experience and to deliver content and product and service offerings relevant to your ‎interests, or ‎
    • To respond to law enforcement requests and as required by applicable law, court order, or local, state, or federal ‎government regulations.‎
  • Categories of Third Parties with Whom Personal Information is Shared, if any: We share Personal Information as permitted or required by law in connection with performance of our services and for our business operations, including:
    • Administrative service providers, or
    • Our affiliates, pursuant to a business transfer, or
    • Government agencies if required by law, or
    • Advertising or social media networks, to direct content to consumers.

    We may share this information as described above as well as with third parties providing:

    • Application and security services,
    • Website or other online hosting services, or
    • Information technology services.

    Our website may provide links to content or services controlled or owned by third parties. When website visitors interact with such third-party content or services, they may be sharing their Personal Information with such third parties.

Categories of Personal Information Identified in the California Customer Records Statute (Note: Some Personal Information included in this category may overlap with other categories)

  • Examples: A person’s name, signature, social ‎security number, address, telephone ‎number, passport number, driver’s ‎license or state identification card ‎number, insurance policy number, ‎employment, bank account ‎number, credit card number, or ‎debit card number.
  • Categories of Sources of Personal Information: We collect this information from the categories of sources of Personal Information listed next to “Identifiers” above.
  • Business or Commercial Purpose(s) for which Used: We use this Personal Information for performance of our services and for our business operations as required or permitted by law. For example:
    • Providing you with the services that you request, such as by completing transactions, processing claims, or ‎processing your application for one of our products, or
    • Communicating with you, for example to respond to inquiries, or‎
    • To respond to law enforcement requests and as required by applicable law, court order, or local, state, or federal ‎government regulations.‎
  • Categories of Third Parties with Whom Personal Information is Shared, if any: We may share Personal Information as permitted or required by law in connection with performance of our services, and for our business operations, such as:
    • Administrative service providers, or
    • Our affiliates, pursuant to a business transfer, or
    • Government agencies if required by law, or
    • Advertising or social media networks, to direct content to consumers.

Characteristics of protected classifications under California or federal law

  • Examples: Age, citizenship, marital status, medical condition, physical or mental disability, sex (including pregnancy).
  • Categories of Sources of Personal Information: Directly from you, for example when you fill out an application or file a claim, from your transactions with us, and from third parties that interact with us in connection with the products and/or services we provide as permitted by law, as well as our service providers.
  • Business or Commercial Purpose(s) for which Used: We use this Personal Information for performance of our services and for our business operations as required or permitted by law. For example:
    • Providing you with the services that you request, such as by completing transactions, processing registration, ‎processing claims, or processing your application for one of our products, or
    • To respond to law enforcement requests and as required by applicable law, court order, or local, state, or federal government regulations.
  • Categories of Third Parties with Whom Personal Information is Shared, if any: We may share Personal Information as permitted or required by law in connection with performance of our services and for our business operations, including:
    • Administrative service providers, or
    • Our affiliates, pursuant to a business transfer, or
    • Government agencies if required by law, or
    • Advertising or social media networks, to direct content to consumers.

Internet or other electronic network activity information

  • Examples: Browsing history, search history, and information regarding a consumer’s interaction with a website, application, or advertisement.
  • Categories of Sources of Personal Information: As the result of your use of our online services, such as our website, consumer portals or mobile applications (if any), including through the use of cookies, Web beacons, embedded scripts, and other recognition and/or tracking technologies.
  • Business or Commercial Purpose(s) for which Used: We use this Personal Information for performance of our services and for our business operations as required or permitted by law. For example:
    • To provide access to our website and the information about our products and services contained therein, or
    • For the security of our website and information systems, or‎
    • Providing you with information, including communications about products that may be of interest to you, or‎
    • To support, personalize, improve our website, products or services, or‎
    • To respond to law enforcement requests and as required by applicable law, court order, or local, state, or federal ‎government regulations.‎
  • Categories of Third Parties with Whom Personal Information is Shared, if any: We may share Personal Information as permitted or required by law in connection with performance of our services, and for our business operations, such as:
    • Administrative service providers, or
    • Our affiliates, pursuant to a business transfer, or
    • Government agencies if required by law, or
    • Advertising or social media networks, to direct content to consumers.

Professional or employment-related information

  • Examples: Current employment-related information.
  • Categories of Sources of Personal Information: Directly from you, for example when you fill out an application or file a claim, from your transactions with us, and from third parties that interact with us in connection with the products and/or services we provide as permitted by law, as well as our service providers.
  • Business or Commercial Purpose(s) for which Used: We use this Personal Information for performance of our services and for our business operations as required or permitted by law. For example,
    • Providing you with the services that you request, such as by completing transactions, processing registration, ‎processing claims, or processing your application for one of our products, or
    • To respond to law enforcement requests and as required by applicable law, court order, or local, state, or federal government regulations.
  • Categories of Third Parties with Whom Personal Information is Shared, if any: We may share Personal Information as permitted or required by law in connection with performance of our services, and for our business operations, such as:
    • Administrative service providers, or
    • Our affiliates, pursuant to a business transfer, or
    • Government agencies if required by law, or
    • Advertising or social media networks, to direct content to consumers.

Disclosure or Sale of Personal Information for a Business or Commercial Purpose

Our disclosures of Personal Information for business or commercial purposes in the preceding twelve (12) months are disclosed above.

In the preceding twelve (12) months, we have not sold any California resident’s personal information.

Your Privacy Rights

Right to Know

You have the right to request that we disclose to you the Personal Information we collect, use, or disclose about you.

You can visit alerts.com/search or call 855-330-3420 to make a disclosure request. You may make up to two requests in any 12-month period.

Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child.

Making a verifiable consumer request does not require you to create an account with us. We do, however, consider requests made through a password-protected account that is sufficiently verified when the request relates to Personal Information associated with that specific account.

We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.

We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you.

Right to Request Deletion

You have the right to request that we delete your Personal Information. You may make such a request by visiting alerts.com/search or call 855-330-3420.

You should be aware, however, that California law allows us to retain your Personal Information under certain conditions, even if you have asked us to delete it, such as when retaining your Personal Information is necessary for us to complete a transaction with you or provide you with a good or service you have requested. We will notify you of any denial of your deletion request and the reason for such denial.

Non-Discrimination

We will not discriminate against you for exercising your rights under the CCPA. Unless otherwise permitted by the CCPA, we will not:

  • Deny you goods or services,
  • Charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties,
  • Provide a different level or quality of goods or services, or
  • Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

Using an Authorized Agent

You may use an authorized agent to submit a “request to know” or “request to delete.” To use an authorized agent, you will need to (i) provide written instruction to your agent, and verify your identity to us, or (ii) provide a power of attorney pursuant to California Probate Code Sections 4000 to 4465.

Contact Us

Phone: 1-855-200-8401

Email:customercare@medicarehelpline.com

Address: 6800 W. 115th Street
Overland Park, KS 66211

© The Medicare Helpline. All rights reserved. The Medicare Helpline is a trademark of SelectQuote, Inc.

Privacy Policy | Terms of Service

The Medicare Helpline is a licensed and certified representative of a Medicare Advantage [HMO, PPO and PFFS] organization and a stand-alone prescription drug plan with a Medicare contract. Enrollment in any plan depends on contract renewal. By completing the contact form above or calling the number listed above, you will be directed to a licensed sales agent who can answer your questions and provide information about Medicare Advantage, Part D or Medicare supplement insurance plans. Availability of carriers and products are dependent on your resident zip code.

The purpose of this communication is the solicitation of insurance. Contact will be made by an insurance agent/producer or insurance company. Medicare Supplement insurance is available to those age 65 and older enrolled in Medicare Parts A and B and in some states to those under age 65 eligible for Medicare due to disability or End Stage Renal disease. Medicare Supplement insurance plans are not connected with or endorsed by the U.S. government or the federal Medicare program.

1https://www.medicare.gov/your-medicare-costs/get-help-paying-costs/find-your-level-of-extra-help-part-d

The Medicare Helpline is not affiliated with any governmental program or agency. Plans can only be changed during certain times of the year.

This is not a complete listing of plans available in your service area. For a complete listing please contact 1-800-MEDICARE (TTY users should call 1-877-486-2048), 24 hours a day/7 days a week or consult www.medicare.gov.

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If you are vision-impaired or have some other impairment and you wish to discuss potential accommodations related to using this website, please email us at accessibility@medicarehelpline.com.